Frequently Asked Questions
Q: What am I buying?
​A: You are purchasing digital files (like SVGs or PNGs), not a physical product. Nothing will be shipped. Your files will be ready for instant download after payment is confirmed.
Q: How do I access my files after purchase?
​A: You will receive a confirmation email with a secure download link. You can also access your downloads anytime by logging into your account on our site.
Q: The download is a .zip file. How do I open it?
A: We compress files into a .zip folder for easy downloading. You must "unzip" or "extract" this folder on a computer, usually by double-clicking it or right-clicking and selecting "Extract All."
Q: Can I sell items I make with your designs?
A: Yes! Your purchase includes our Small Business License to sell up to 200 PHYSICAL items. For unlimited sales or Print-on-Demand use, please see our Commercial License Info page. Please Note: DIGITAL RESALE IS PROHIBITED.
Q: How do I buy a t-shirt, mug, or other physical item?
A: All physical products are handled by our partner, Redbubble. When you visit our "Physical Goods" page, clicking an item will take you to our MamiMakesArt shop on Redbubble to complete your purchase.
Q: What is your refund policy?
A: Due to the instant-download nature of digital products, we do not offer refunds or exchanges. However, if you have a technical issue with your file, please contact us and we will be happy to help!